Support
Answers to common questions. Didn’t find yours? Write to us and we’ll reply.
Why «6–9 min» instead of a number?
When the bus’s GPS hasn’t updated for a while, it’s still at the terminus, or the route often runs late, we show the range it usually arrives in. «Leave in» then counts from the start of that range, so you make it.
What do a dashed line and «timetable» mean?
There’s no live GPS for this trip — the time comes from the city’s timetable. A solid line and «● live» mean a bus with GPS.
My reminder doesn’t come. What should I check?
Notifications allowed for Zupynka, battery saving off for the app and, for «where I am», location set to «Always». On Free only one reminder is active — the others are paused.
How do I put Zupynka on my watch?
Wear OS: open Google Play on the watch and search for Zupynka. Apple Watch: open the Watch app on your iPhone → Available Apps → Zupynka → Install. Your favourites from the phone appear by themselves.
I bought Pro, but it’s not on my new phone
Sign in to the same Google Play or App Store account, open the Pro screen and tap «Restore purchases». If you’re signed in to Zupynka, Pro comes back with your account.
How do I cancel my subscription?
In the store’s settings: Google Play → Payments & subscriptions, or iPhone → Settings → your name → Subscriptions. Pro stays on until the end of the paid period.
How do I delete my account and data?
In the app: Profile → Delete account and data. Without the app — the «Delete account» page.